Frequently Asked Questions

Creating a 7v7 account is quick and straightforward. Click the 7v7 Login button in the navigation menu, then select the registration option. Fill in your details — name, email address, mobile number, and date of birth. You must be at least 21 years old to register. After submitting, verify your email address and complete the KYC process by uploading a valid government-issued ID. Once approved, your account is ready to use.

7v7 accepts the following Philippine government-issued IDs for KYC verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS ID or UMID
• GSIS ID
• PRC ID
• Voter's ID

Upload a clear photo or scan of your ID through your account settings. Verification is typically completed within 24 hours. You may also be asked to submit a selfie holding your ID for additional confirmation.

On the 7v7 Login page, click the "Forgot Password?" link below the login form. Enter the email address linked to your account and we'll send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 live chat support and we'll sort it out for you right away.

No. Each player is allowed only one 7v7 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've lost access to your original account, please contact support — we'll help you recover it rather than create a new one.

You can update most account details — like your mobile number, address, and communication preferences — directly in your Account Settings after logging in. For changes to your registered name or date of birth, you'll need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification.

7v7 supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Landbank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international payment methods.

The minimum deposit on 7v7 is ₱100 for e-wallet methods like GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes. Deposits are credited to your account instantly in most cases.

Most withdrawals on 7v7 are processed within 24 hours after your request is approved. Here's a general timeline by method:

• GCash / PayMaya: Usually within 1–4 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3 business days

Withdrawals requested on weekends or Philippine public holidays may take slightly longer. Make sure your account is fully verified before requesting a withdrawal to avoid delays.

Withdrawals can be rejected for several reasons:

• Your account KYC verification is incomplete or pending
• The withdrawal amount is below the minimum threshold (₱200)
• Active bonus wagering requirements have not been met
• The payment details you entered don't match your registered account
• A security review has been triggered on your account

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team via live chat if you need further clarification.

7v7 does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with GCash, PayMaya, or your bank directly for their current fee schedules.

7v7 offers a welcome bonus for new players upon their first deposit. The bonus amount and terms are updated regularly — visit the Bonus page for the latest offer. To claim your welcome bonus, make sure you opt in during registration or on your first deposit screen. Bonuses are credited to your account automatically once the qualifying deposit is confirmed.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Full details are on the Bonus page.

No — bonus funds cannot be withdrawn directly. They must first meet the wagering requirements outlined in the specific promotion's terms. Once the wagering requirement is fulfilled, the bonus converts to real cash that you can withdraw freely. Your real money balance and bonus balance are tracked separately in your account dashboard so you always know where you stand.

Yes! 7v7 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Philippine holidays like Independence Day, Pasko, and major sporting events like PBA playoffs and boxing matches. Check the Bonus page regularly or enable notifications in your account settings so you never miss a deal.

7v7 offers a diverse game library built for Filipino players:

• W Live: Live dealer games streamed in real time — baccarat, roulette, blackjack, and more with real human dealers
• Bingo: Online bingo rooms with multiple game variants and chat features
• Slots: Hundreds of slot titles from leading providers, including jackpot slots and themed games
• 7v7 Casino: A full casino experience with table games, card games, and specialty titles

New games are added regularly. Check the homepage for featured and newly launched titles.

Yes — 7v7 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser. No app download is required, though a dedicated app may be available — check the homepage for the latest download options. For the best experience, use a stable internet connection, whether that's your home WiFi or a strong mobile data signal (4G/LTE or 5G).

Yes. All games on 7v7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are audited by independent testing agencies. Live dealer games are streamed from licensed studios with professional dealers operating under strict protocols. 7v7 is committed to transparent and fair gaming for every player.

W Live is 7v7's live dealer gaming section. It streams real-time casino games — like baccarat, roulette, and blackjack — hosted by professional dealers from a physical studio. You place bets through the on-screen interface while watching the action unfold live via video stream. It's the closest experience to being in a real casino, all from the comfort of your home in Manila, Cebu, Davao, or anywhere in the Philippines. Visit the W Live page to explore available tables.

7v7 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also use two-factor authentication (2FA) as an optional but strongly recommended security layer for your account. Our systems are monitored 24/7 for suspicious activity, and we conduct regular security audits to keep your data safe.

Act immediately. Contact our 24/7 live chat support and request an account freeze. Change your password right away if you still have access. Our security team will investigate the activity and take appropriate action. We also recommend changing the password on your email account and enabling 2FA on both your email and your 7v7 account. Never share your login credentials with anyone — 7v7 staff will never ask for your password.

Accounts may be temporarily locked for several reasons: too many failed login attempts, a pending security review, incomplete KYC verification, or a self-requested cool-off or self-exclusion period. If your account was suspended without your request, it may be due to a terms violation or a fraud detection flag. Contact our support team with your registered email address and we'll explain the reason and guide you through the resolution process.

The minimum age to play on 7v7 is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. All players must verify their age during the KYC process by submitting a valid government-issued ID. Accounts found to belong to players under 21 will be immediately suspended, all winnings forfeited, and deposits returned. We have zero tolerance for underage gambling.

Log in to your 7v7 account and go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits, session time limits, loss limits, and reality check reminders. Limits take effect immediately. If you want to increase a limit, there is a mandatory 7-day waiting period — this is intentional and designed to protect you.

You can request self-exclusion directly through your account's Responsible Gaming settings, or by contacting our support team via live chat. Self-exclusion options include 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is immediately suspended and you will not be able to log in or create a new account during the exclusion period. We take self-exclusion requests very seriously — there are no exceptions or early reversals. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Responsible Gaming: PAGCOR maintains a national self-exclusion registry and responsible gaming resources for all licensed operators in the Philippines
• NCMH Crisis Hotline: Call 1553 (toll-free from PLDT landlines) — available 24/7
• Gamblers Anonymous Philippines: Free, confidential support groups in Metro Manila, Cebu, Davao, and other cities
• 7v7 Support Team: Our responsible gaming team is available 24/7 via live chat — reach out anytime, no judgment