Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

7v7 ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at 7v7.app. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, register for an account, or use any of our gaming services.

This policy is written in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations under applicable gaming regulations overseen by PAGCOR (Philippine Amusement and Gaming Corporation).

By registering for a 7v7 account or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please do not use the 7v7 Platform.

2. Personal Data We Collect

We collect personal data from you in several ways — directly when you register or use our services, automatically when you interact with our Platform, and from third parties where permitted by law.

2.1 Data You Provide Directly

When you register for a 7v7 account or use our services, you may provide us with the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address	Account communication, support, notifications
Identity Documents	Government-issued ID (e.g., PhilSys, passport, driver's license), proof of address	Identity verification, AML compliance
Financial Data	Payment method details (GCash number, bank account name), transaction history	Processing deposits and withdrawals
Account Data	Username, password (hashed), account preferences, responsible gaming settings	Account management and security

2.2 Data Collected Automatically

When you access the 7v7 Platform, we automatically collect certain technical and usage data, including:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features used.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location data.
• Transaction Data: Details of deposits, withdrawals, bets placed, games played, and winnings received.
• Communication Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

2.3 Data from Third Parties

We may receive personal data about you from third parties in the following circumstances:

• Payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) may share transaction confirmation data with us to verify deposits and withdrawals.
• Identity verification service providers may share the results of document verification checks.
• Fraud prevention and anti-money laundering screening services may share risk assessment data.
• Regulatory authorities, including PAGCOR and the NPC, may share information relevant to compliance investigations.

3. How We Use Your Personal Data

7v7 uses your personal data only for legitimate purposes directly related to operating our Platform and complying with our legal obligations. We do not use your data for purposes that are incompatible with those stated in this policy.

3.1 Primary Uses

• Account Management: Creating and managing your 7v7 account, verifying your identity, and maintaining account security.
• Service Delivery: Providing access to our gaming services, processing bets, calculating winnings, and managing your account balance.
• Payment Processing: Processing deposits and withdrawals through your chosen payment method, and maintaining accurate financial records.
• Customer Support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Legal Compliance: Fulfilling our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulations, and the Data Privacy Act of 2012.
• Responsible Gaming: Monitoring gaming activity to identify potential problem gambling behaviors and enforcing responsible gaming tools such as deposit limits and self-exclusion.
• Fraud Prevention: Detecting and preventing fraudulent activity, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Platform Improvement: Analyzing usage patterns to improve our services, develop new features, and optimize user experience.

3.2 Marketing and Communications

With your consent, we may use your contact data to send you promotional offers, bonus announcements, and other marketing communications via email or SMS. You may opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any promotional email.

We will always send you essential service communications (e.g., account verification, withdrawal confirmations, security alerts) regardless of your marketing preferences, as these are necessary for the operation of your account.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, we must have a lawful basis for processing your personal data. 7v7 processes your data under the following legal grounds:

• Consent: You have given explicit consent for us to process your data for specific purposes, such as marketing communications.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including providing gaming services and processing payments.
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including AML requirements, PAGCOR regulations, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

5. Sharing Your Personal Data

7v7 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for deposit and withdrawal processing
• Identity verification and KYC service providers
• Cloud hosting and data storage providers
• Customer support software providers
• Fraud detection and AML screening services
• Game providers and platform software vendors

All service providers are contractually bound to protect your data and use it only for the purposes we specify.

5.2 Legal and Regulatory Authorities

We may disclose your data to government authorities, regulators, and law enforcement agencies when required by law, including:

• PAGCOR and other gaming regulators
• The National Privacy Commission (NPC)
• The Anti-Money Laundering Council (AMLC)
• Tax authorities (Bureau of Internal Revenue)
• Law enforcement agencies investigating criminal activity

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the acquiring entity continues to protect your data in accordance with this Privacy Policy.

6. Data Retention

7v7 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

• Active Accounts: Data is retained for the duration of your account's active status and for a reasonable period thereafter to handle any post-closure inquiries or disputes.
• Closed Accounts: After account closure, we retain certain data for up to 7 years to comply with Philippine AML regulations, tax laws, and PAGCOR record-keeping requirements.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference to ensure we do not contact you again.
• Self-Excluded Players: Data of self-excluded players is retained for the duration of the exclusion period and for a minimum of 5 years thereafter to prevent re-registration.

After the retention period expires, we securely delete or anonymize your data so that it can no longer be associated with you.

7. Security Measures

7v7 implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege. All access is logged and monitored.
• Secure Authentication: Passwords are hashed using industry-standard algorithms and are never stored in plain text. We support two-factor authentication (2FA) for enhanced account security.
• Regular Audits: Our security practices are regularly reviewed and audited by independent third parties to ensure compliance with industry standards.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any data breaches. In the event of a breach affecting your data, we will notify you and the NPC as required by law.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request that we delete your personal data, subject to our legal obligations to retain certain records for compliance purposes.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request that we transfer your data to another service provider in a structured, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: If you believe we have violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12 below. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

7v7 uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, session management, and security.
• Performance Cookies: Collect anonymous data about how visitors use the Platform, helping us identify and fix technical issues and improve performance.
• Functional Cookies: Remember your preferences (e.g., language, currency) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising. These cookies are only set with your consent.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the Platform. Essential cookies cannot be disabled as they are necessary for the Platform to function.

10. Protection of Minors

7v7 strictly prohibits the use of our Platform by persons under 21 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account.

If you are a parent or guardian and believe your child has provided personal data to 7v7, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

7v7 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you via email or through a prominent notice on the Platform.

The updated Privacy Policy will be effective from the date specified in the notice. Your continued use of the Platform after the effective date constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

You may also contact the National Privacy Commission of the Philippines if you have concerns about how we handle your personal data:

By using the 7v7 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.